Customer Service

We are always looking forward to hearing from you. Below is our contact information along with answers to some common questions our customers have encountered.

1. Get Your Access Code Immediately
You can retrieve your credentials instantly using the link below: Look Up Credentials
2. Order Print Versions for a Retail Bookstore
Please contact our sales department for volume and B2B orders. Not all books are available in print format. Email: sales@eAcademicBooks.com
3. Change Name or Email Associated With eBook
If a parent, friend, or someone else purchased the book on your behalf, you can update the name and email address associated with the UBSN. Changes can be made for up to one month after the purchase. Update Name or Email
4. Look Up UBSN
Recover your account information by providing your class and the email address you used when purchasing the book. Recover UBSN
5. Email Technical Support
For technical issues or platform assistance, please email our support team: Email: support@eAcademicBooks.com
6. Author: How do I change the price on a book?
As an author, you can change the price of your book at any time by (a) clicking on "Modify Books" (bottom right on your dashboard), and then entering a new price on the subsequent page.
7. Author: How do I change the length of time a user can access a book?
As an author, you can change the number of months that a consumer can access the book at any time by (a) clicking on "Modify Books" (bottom right on your dashboard), and then entering the number of months on the next page. Note this will change the access length for future users. The term for the length of access for users who already have access cannot be changed.