Customer Service

We are always looking forward to hearing from you. Below is our contact information along with answers to some common questions our customers have encountered.

1. Get Your Access Code Immediately
You can retrieve your credentials instantly using the link below:
Look Up Credentials
2. Order Print Versions for a Retail Bookstore
Please contact our sales department for volume and B2B orders. Not all books are available in print format.
Email: sales@eAcademicBooks.com
3. Change Name or Email Associated With eBook
If a parent, friend, or someone else purchased the book on your behalf, you can update the name and email address associated with the UBSN.
Changes can be made for up to one month after the purchase.
Update Name or Email
4. Look Up UBSN
Recover your account information by providing your class and the email address you used when purchasing the book.
Recover UBSN
5. Email Technical Support
For technical issues or platform assistance, please email our support team.

If you are having problems accessing your book, please include:
  1. your name
  2. the email address used to purchase the book
  3. a screenshot or description of what you entered into the login form
Note: We do not need to see the error page that appears after a failed login. What we need is the information you typed into the form that the site then rejected.

Email: support@eAcademicBooks.com